Pukka Print Privacy Policy
Last updated: 4 August 2026
Introduction
Pukka Print Linen ("we", "our", "us") operates this website and provides products and services through it. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
Your name
Billing and delivery addresses
Email address
Telephone number
Payment information (payments are processed securely through our payment providers and we do not store your full payment card details)
Order history and transaction information
Information you provide when contacting us
Account information (if you create an account)
Device information including IP address, browser type and operating system
Website usage information, including pages visited, products viewed and browsing behaviour through cookies and similar technologies.
How We Collect Your Information
We collect information:
Directly from you when you place an order, contact us or subscribe to our newsletter.
Automatically when you browse our website through cookies and analytics technologies.
From trusted third-party service providers who help us operate our website and process orders.
From payment providers, delivery companies and other business partners where necessary.
How We Use Your Personal Information
We use your information to:
Process and fulfil your orders.
Provide customer support.
Respond to enquiries.
Process refunds and returns.
Manage your account.
Arrange delivery of your purchases.
Improve our website, products and customer experience.
Detect and prevent fraud and other unlawful activity.
Comply with legal and regulatory obligations.
Send marketing communications where you have consented or where we are otherwise permitted to do so.
Marketing Communications
If you subscribe to our mailing list or have agreed to receive marketing communications, we may send you emails about:
New products
Promotions
Special offers
News and updates about Pukka Print Lines
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at office@pukkaprintlinen.com.
Website Platform
Our website is hosted on Squarespace. As part of providing website hosting, e-commerce functionality and related services, Squarespace may process certain personal information on our behalf.
For more information about how Squarespace handles personal information, please refer to Squarespace's own Privacy Policy.
Cookies
Our website uses cookies and similar technologies to:
Enable website functionality.
Remember your preferences.
Analyse website traffic.
Improve user experience.
Support marketing and advertising activities
You can manage or disable cookies through your browser settings. Please note that some parts of our website may not function correctly if cookies are disabled.
Sharing Your Information
We only share your personal information where necessary to operate our business.
This may include:
Payment providers
Delivery and courier companies
Website hosting providers
IT and technical support providers
Professional advisers
Marketing service providers
Analytics providers
Government authorities or regulators where legally required
We do not sell your personal information.
International Transfers
Some of our service providers may process your information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Data Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Although we take reasonable precautions, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
Fulfil your orders
Provide customer support
Comply with legal obligations
Resolve disputes
Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymised.
Your Rights
Depending on your location and applicable law, you may have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict or object to processing.
Withdraw consent where processing is based on consent.
Request a copy of your personal information.
Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our website is not intended for children under the age of 16 and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can remove it.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or how we process personal information.
Any updates will be published on this page with the revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Pukka Print Linen
Email: office@pukkaprintlinen.com
Address: Pukka Print, The Old Mill House, Monxton, Andover, Hampshire, SP11 8AP
If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.